Returns and Repairs

Made to Order:

• We allow exchanges and repairs free of charge within the first 3 weeks of obtaining your product for any made to order pieces.
• If you are not completely satisfied with your product or damage has occurred within the first 3 weeks, please email me at info@chezzajewelry.com for coordination or fill out the contact form under "Contact".
• If anything happens to your piece beyond 3 weeks we will absolutely repair your piece for a small fee. Fee will be based off of an assessment of your piece.

Custom Fine Jewelry:

• No refunds for custom fine jewelry orders. Exchanges allowed within 7 days of obtaining your product. Free repairs & maintenance checkups for the 1st year. We also recommend returning to us for any necessary repairs beyond the 1st year, subject to minimal fees.  *Chezza Jewelry is never responsible for customer provided materials such as stones in piece re-works. Ring, necklace, bracelet, re-sizings are subject to fees within the 1st year and beyond.
• Remember to take care of your pieces. I always recommend never wearing your pieces in the ocean or pool, and while engaging in strenuous activity, gardening, etc.